Patient Journey System
Patient Journey System
From the initial lead interaction to lifelong patient care, Rekindlemed's Patient Journey System empowerspractices to create truly personalized treatment plans that adapt to each patient’s evolving goals, symptoms,and biomarkers.
Comprehensive Consultation Workflow
A clearly defined consultation process ensures a holistic understanding of your patients’ past, present, and future treatment needs, enabling informed decisions.
Expertly Built Foundation
Designed from the ground up with extensive wellness treatment, drug, and product expertise, our system supports practices with proven knowledge.
Personalized Treatment Packages
Develop tailored packages of treatments, drugs, and products to be implemented at various stages of the patient journey. These packages can be billed on an ad-hoc, recurring, subscription, or membership
basis.
Automation for Efficiency
Keep practices and patients informed with automated notifications for appointments and orders. Easily monitor and adjust treatment plans, drug statuses, and product updates as needed.
Dynamic Digital Forms
Modern, mobile-friendly forms are automatically tailored to each patient’s treatment plan. Forms are sent when needed and can be completed seamlessly on any device.
Patient Retention
Successful wellness practices prioritize positive patient experiences, rewarding compliance, and celebratingmilestones. Rekindlemed’s Patient Journey System enhances retention with features for in-office and out-of-office engagement:
In-office Patient Experience
Starts at the self-check-in terminal, highlighting milestones and gamifying rewards to encourage repeat visits.
Out-of-office Patient Experience
SMS-first communication and a mobile-friendly portal improve engagement. Personalized digital forms are based on treatment packages, avoiding repeated questions for an optimal experience.
Simplified Scheduling
Modern Calendly-like scheduling and appointment changes through the patient portal, practice website, or SMS, allowing patients to manage their own appointments efficiently.
Patient Feedback Collection
Automated SMS follow-ups collect patient feedback on appointment experience and drive Google reviews. Treatment-specific feedback is actioned at key workflow steps to monitor treatment efficacy, symptom relief, and goal achievement.
Actionable Insights
Advanced reporting and analytics identify patients at risk, track in-office experiences, and monitor team activities to support retention and growth
Practice Growth
Once patient experience and retention are optimized, it's time to expand! Rekindlemed’s Patient JourneySystem fully unlocks and enhances all channels for growth.
Referral Automation
Satisfied patients are your best advocates. Automated SMS and portal referrals make it easy for them to recommend friends and family. Configurable rewards incentivize repeat referrals.
Cross-Selling Tools
Seamlessly recommend additional treatments, products, and drugs during consultations
Analytics track open and closed cross-sell opportunities, providing insights for outreach and team performance.
Marketing Management
The Marketing Events workflows enable comprehensive tracking of local events, campaigns (mailing, SMS, email), donations, sponsorships, print ads, local business partnerships, influencers, SEO, and social media.
Automated promo codes and webforms help track referrals and identify the most effective marketing channels, ensuring resources are focused on high-value leads.
Rekindlemed’s wellness expertise, combined with your patients' expressed goals and system, will create a clear path to expand treatment options.
Practice Automation
Retains patients, frees up provider time, allows focus on patient experience and outcomes, and ensuresoptimal staffing levels.
Unified Communications – Rekindlemed’s system consolidates SMS and email communications into one inboxfor all lead and patient interactions. This allows all team members to view and manage patientcommunications from a single screen, including automated messages, and identification of response neededusing badging and visual indicators.
Automated drug and product ordering, patient acceptance, and payment processing based on packages and secure payment card storage.
Appointment & form reminders, missing next appointment, appointment missed & not rescheduled, are all automated ensuring patients’ maintain treatment.
Post-treatment patient experience surveys provide feedback channels for leadership and offer the chance tocollect Google reviews.
Internal messaging notification and escalation based on patient wait time at key workflow stages
Modern digital forms are tailored to specific patient treatments, drugs, and products, ensuring that patients
receive only the necessary information and questions without repetition. Practices can customize these forms as required. The self-check-in system ensures that patients can efficiently complete any missed forms while in the lobby.
Rekindlemed’s system uses badging and notifications on all screens to help team members identify tasks that need attention. Providers and managers can efficiently obtain an overview of practice health and open tasks.
Intuitive Analytics
Our Patient Journey System provides detailed information on financials, practice, health, team activities, and patient compliance. Scheduled reports are delivered to your inbox, providing the necessary information at the appropriate time.
View lead conversion by channel and team member with modern CRM features and treatment knowledge.
Ensure patient and treatment compliance.Monitor patient satisfaction, risks of leaving, and retention by patient, treatment, or team member
Track drug and product inventory, including near-expiry items to reduce waste via marketing initiatives
Rekindlemed’s Patient Journey System is the ultimate solution for streamlining operations, enhancing patient experiences, and driving practice growth. By combining wellness expertise with innovative technology, we empower practices to deliver exceptional care while achieving sustainable growth.
Practice Reporting
Lorem Ipsum is simply dummy text of the printing and typesetting
industry. Lorem Ipsum has been the industry's standard dummy
text ever since the 1500s, when an unknown printer took a galley of
type and scrambled it to make a type specimen book. It has
survived not only five centuries, but also the leap into electronic
typesetting, remaining essentially unchanged. It was popularised
in the 1960s
Empower Your Practice
With Precision-Driven Results
Feel free to explore and create as
many projects as youd like for free